Last Updated: August 2026
1. Introduction
ChainPivot Consulting (referred to as "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or interact with us. It also explains your rights under the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
We encourage you to read this Policy carefully. By using our website or providing your personal information to us, you consent to the practices described herein.
2. Information We Collect
2.1. Personal Information You Provide
We may collect the following personal information when you voluntarily submit it to us:
- Full name, title, and company name.
- Contact details, including email address, phone number, and physical address.
- Information you provide in communications with us (e.g., via forms, email, or phone).
- Any other information necessary for us to provide our consulting services.
2.2. Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage:
- IP address and browser type.
- Pages visited, time spent, and referral URLs.
- Device information (operating system, screen resolution).
- Cookies and similar tracking technologies (see Section 8).
3. How We Use Your Information
We use your personal information for the following legitimate purposes:
- To provide, manage, and improve our consulting services.
- To respond to your inquiries, requests, or complaints.
- To send you relevant information about our services, industry insights, or events (with your consent where required).
- To comply with legal and regulatory obligations.
- To detect and prevent fraud, security incidents, or other unlawful activities.
POPIA Compliance: We process your personal information only on lawful grounds, including consent, contractual necessity, legal obligation, or legitimate interest, and we take reasonable steps to ensure the information is accurate, complete, and up to date.
4. Legal Basis for Processing (POPIA)
Under POPIA, we rely on the following lawful grounds to process your personal information:
- Consent: Where you have given explicit consent for a specific purpose (e.g., marketing communications).
- Contractual Necessity: To fulfil a contract with you or to take steps at your request before entering into a contract.
- Legal Obligation: To comply with applicable laws, including tax and anti-money laundering regulations.
- Legitimate Interest: For our legitimate business interests, provided such interests do not override your fundamental rights and freedoms.
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., IT support, payment processors). These parties are contractually bound to keep your information confidential and may only use it for the purposes we specify.
- Legal Requirements: If required to do so by law or in response to a valid legal request (e.g., a court order, subpoena, or government investigation).
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction, provided the recipient agrees to maintain this Privacy Policy.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These include:
- Secure servers and encryption for data in transit.
- Access controls and authentication protocols.
- Regular security audits and staff training.
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps to safeguard your data.
7. Your Rights Under POPIA
As a data subject, you have the following rights under POPIA:
- Right of Access: You may request access to the personal information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your personal information, subject to legal or contractual retention requirements.
- Right to Restriction: You may request that we restrict processing of your information in certain circumstances.
- Right to Object: You may object to the processing of your information for direct marketing or other purposes.
- Right to Data Portability: You may request transfer of your information to another organisation, where technically feasible.
To exercise any of these rights, please contact us at care@chainpivotsc.com. We will respond within the statutory timeframes (normally 30 days) and may verify your identity before processing your request.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small text files placed on your device. You can control the use of cookies through your browser settings. Most browsers allow you to refuse or delete cookies, but doing so may affect the functionality of our website.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). We also use analytics cookies to understand how visitors interact with our site.
9. Third-Party Links
Our website may contain links to third-party websites, plug-ins, or services. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any external sites you visit.
10. Children's Privacy
Our services are not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
11. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymise it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or industry standards. We will notify you of any material changes by posting the revised Policy on this page with a new "Last Updated" date. We encourage you to review this Policy periodically.
13. Your Consent
By using our website and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with any part of this Policy, please do not use our website or services.
14. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal information, or if you wish to exercise any of your rights, please contact us:
Email: care@chainpivotsc.com
Phone: +27 10 142 0379
Address: Steyn City, Johannesburg, South Africa
If you are not satisfied with our response, you have the right to lodge a complaint with the South African Information Regulator at www.justice.gov.za/inforeg.